- How much does it cost to use 1Dial?
Answer:
1Dial comes free with your iNEX Global Conferencing Plus account. You pay only for the actual minutes of the calls you make.
- What are 1Dial access phone numbers?
Answer:
1Dial access phone numbers are service access phone numbers you dial to automatically connect to your
pre-configured destination numbers, such as your friends, families, or colleagues overseas.
Please log in to your account and click on Edit 1Dial next to the service name to manage 1Dial.
- How many 1Dial access phone numbers are there?
Answer:
Currently, you are assigned 10 1Dial access phone numbers.
You can configure one distination number for each 1Dial access phone number and therefore you have up to 10 destination
phone numbers you can configure for 1Dial. You can modify these destination phone numbers at anytime when necessary.
- What if I need more 1Dial access phone numbers?
Answer:
We may further increase the number of 1Dial access phone numbers in the future to meet our customers' needs. Please contact support
if you need additional assistance. For the meantime, you can modify the associated destination phone numbers as frequent as you like
and we suggest that you only associate the 1Dial access phone numbers with your most frequently call destination phone numbers.
For destination phone numbers you could not or did not configure for 1Dial, dial the general access phone numbers instead and
enter the destination phone numbers manually during each call.
- I have set up 1Dial but when I dialed the 1Dial access phone number, I was not automatically connected?
Answer:
First of all, make sure you have already configured the 1Dial access phone number with a destination phone number. Secondly, you have to call from one of the phone numbers you registered
for no PIN calling (such as your cell, home or work phones) in order for 1Dial to connect you automatically to the associated destination phone number. Finally, you have to make sure
your phone number (or caller ID) is not blocked. Most cell phone numbers are not blocked. But if your home or work phone numbers are blocked, contact your service provider or system
administrator to have them unblocked before dialing the 1Dial access phone number.
- What's the per minute rate for using 1Dial?
Answer:
The per minute rate for each 1Dial access phone number is based on the destination phone number you configured. Click on View Rates for the per minute rate for the destination
phone number you use with each 1Dial access phone number.
- When should I use the 1Dial versus the general access phone numbers?
Answer:
You should use the 1Dial access phone number when it is already configured with a destination phone number and when you call from one of the phone numbers registerd for no PIN calling.
Use the general access phone numbers when calling any other destination numbers. If you call the general access phone numbers from one of the phone numbers registered for no PIN calling,
you will not be prompted for the PIN but have to enter the destination number manually. If you call from any other phone numbers, you will have to
enter both your PIN and the destination phone number.
- What should I do when calls to the destination could not be completed?
Answer:
If you stay on, you will be returned to the main menu and you can redial the same number manually. Or better, hang up and call back again.
- Can I make more than one call with each access to 1Dial?
Answer:
If you like to make additional calls after your initial 1Dial call is completed, stay on and wait for the party you called to hang up and you should be returned to
the main menu. You can then dial any destination numbers manually.
- How much does it cost to sign up?
Answer:
The service is free to sign up. You just have to fund your account with a low
minimum starting amount of $20.0.
- How do I sign up for the service?
Answer:
Simply click on Sign Up on the web page and then follow the 4 easy steps to register. We accept all major credit cards for payment.
- Is my personal and credit card information safe with your website?
Answer:
Our website is secured and we work with the industrial leading credit card processing company in processing your payment. In addition, we do not store your credit card information after a transcation is completed.
- What are my access phone numbers?
Answer:
You are assigned one or more access phone numbers for general service access. Please log in to your account and click on Access Numbers & PIN.
You also have multiple 1Dial access phone numbers. Please log in to your account and clikc on 1Dial# next to the service name for the list of numbers.
- Do you have local access number in my area?
Answer:
We have toll and toll free access numbers for the service.
The toll numbers may not be in your local area but if your cell or home phones have national calling plans,
calling these numbers should not incur any additional domestic long distance charges.
Otherwise, you can always call the toll free numbers from any phones.
Toll free numbers may or may not carry a surcharge.
Please click on View Rate for additional rate information.
- Do rates vary based on the time of day?
Answer:
We offer the same low rate 24 hours a day, 7 days a week.
- Is there any other charges besides the per minute rate?
Answer:
We do not have any hidden surcharge besides the per minute rate you use,
except the payphone surcharge as required by FCC.
- What happens when my account balance runs low?
Answer:
If your account balance runs low, you should recharge your account through the website.
You will receive warnings if your account balance runs low during calls.
We also strongly recommend that you use our auto recharge feature to automatically replenish your account.
- What happens when my account balance runs out?
Answer:
If your account balance runs out, your account will remain active but you will not be allowed to make
calls until you recharge your account through the website.
Your call will be terminated if your account balance runs out during the call.
Therefore, to avoid call interruption, always maintain your account balance at a desirable level or use our auto recharge feature.
- What if I have question about calls that I made?
Answer:
Your call detail records are available through your account on the website.
Please log in to your account and then click on Call History.
If you have questions about a particular call, email support for additional help.
- Does my account balance expire?
Answer:
Typically, your account balance expires 100 days after your last payment.
You should try to use up your balance during this period or simply recharge your account to extend the expiration day.
You can find out your account balance expiration date by logging into your account.
- What is no PIN calling?
Answer:
Most people frequently make calls from their cell, home or work phones and therefore should register
these phones or any other frequently use phone numbers with the service. When you place
calls from these registered phone numbers to your assigned access phone numbers, no PIN is required.
As long as we can recognize the number you call from along with the service access number you
dialed, you won't be prompted for the PIN.
Therefore, no PIN calling is a more seamless and quicker way to make phone calls, and it is free.
We strongly recomment that you set up your cell, home, and work phones or up to 6 any telephone numbers to
make use of the no PIN calling. You can incorporate no PIN calling with 1Dial to further
improve the calling experience.
Please log in to your account and click on 1Dial# for additional information.
- Can I use the service instantly after signup?
Answer:
Yes. You will be instantly assigned access phone numbers and your PIN and you can immediately start using the service.
- How do I pay for the service?
Answer:
We currently accept all major credit for payment on a prepaid basis.
- Is your service rechargeable?
Answer:
Yes. You can add more fund to your account balance at anytime by using a major credit card.
Better yet, use our auto-recharge feature to automatically replenish your account at a preset level.
Log in to your account and click Manage Payment for additional information.
- What is auto-recharge?
Answer:
Auto-recharge allows us to automatically recharge your account when your account balance falls below certain level.
With auto-recharge, your services will never be interrupted due to insufficient fund in your account.
There is no charge to use the auto-recharge feature.
All you have to do is enabling the feature and specify an appropriate per-recharge amount depending on your usage level.
Also, you are required to have a stored payment in order to use the auto-recharge feature, such as a crediit card.
- How much should I set my auto-recharge per charge amount?
Answer:
A good rule of thumb is to set a per-recharge amount to at least your typical monthly usage amount.
The minimum amount you can set is the minimum purcharge amount of the service.
- I have problem adding fund to my account?
Answer:
To add fund, log in to your account and then click Manage Payment.
Make sure your personal information is accurate.
If necessary, update the information by clicking on Update Info.
- How much do I have to fund the account?
Answer:
We have a low mininum of $20.0 to sign up for the service or every time you add fund to your account.
As a matter of fact, you can choose any dollar amount above this minimum aount.
- What is your return policy?
Answer:
Your satisfaction is our number one goal. If you have issues with the service, please contact support and if we can't resolve your issues, you will refund the unused portion of your account balance.
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